Política de envio
Delivery Policy
Last updated: 4 October 2026
This delivery policy applies to orders placed on wonky-nook.uk.
1. Delivery area
Wonky Nook currently delivers to addresses in the United Kingdom only.
Orders with a delivery address outside the United Kingdom may be refused or cancelled and refunded.
2. Delivery costs and carrier
We offer free, tracked and secure delivery across the United Kingdom with Royal Mail.
No standard delivery charge is added at checkout. If a special delivery service is offered at an extra cost, that cost is shown and must be approved before the order is completed.
An international logistics partner may handle part of the journey before the parcel is handed over to Royal Mail for final delivery in the United Kingdom.
3. Order processing
After placing your order, you will receive an order confirmation at the email address given at checkout.
Your order is processed as quickly as possible. Processing may take longer during promotional campaigns, public holidays, stock takes, security checks or other periods of unusually high demand.
It is not always possible to change or stop an order once processing has begun. Contact support@wonky-nook.uk immediately if a correction is needed.
4. Estimated delivery times
The current estimated delivery time is shown on the product page, at checkout, in the order confirmation or in later delivery information.
Delivery dates are estimates and not guarantees, unless a specific date has been expressly agreed.
If no specific delivery time has been agreed, we deliver without undue delay and within a maximum of 30 days of the contract of sale being made.
5. Tracking
When tracking information is available, it is sent to the email address used when ordering.
It may take a few working days before tracking shows the first event after the parcel has been registered. Different stages of the journey may appear in different tracking systems before the parcel is handed over to Royal Mail.
6. Separate deliveries
An order may be split into several deliveries when products are handled by different warehouses or become available at different times.
No extra delivery charge is made if we split an order. Each parcel may have its own tracking number and be delivered at a different time.
7. Accuracy of delivery details
The customer is responsible for making sure that the name, address, postcode, town or city, email address and other contact details are correct and complete.
Contact us immediately if you notice a mistake. We will try to help, but we cannot guarantee that details can be changed once the order has started to be processed or dispatched.
If a parcel is returned to us because of incorrect or incomplete details, we will contact you to agree the next steps.
8. Late delivery
Transit time may be affected by, for example, high demand, weather conditions, customs or security checks, transport disruption, address problems or other circumstances outside our direct control.
If delivery is significantly delayed, contact support@wonky-nook.uk with your order number. We will look into it with the logistics partners involved.
If an order is not delivered within the agreed time, you may give us a reasonable further period to deliver. If delivery still does not take place, you may be entitled to end the contract and receive a refund. You do not need to give a further period where delivery by a specific date was essential and this was communicated and accepted before purchase, or where we have refused to deliver.
9. Lost parcels
Wonky Nook is responsible for the delivery until the product has come into your possession or has been received by a person nominated by you.
If tracking shows that the parcel has been delivered but you have not received it, first check your letterbox, porch or safe place, with your neighbours, at your local collection point and with other members of your household. Then contact us as soon as possible. We will check the delivery with the carrier.
When a parcel is confirmed as lost, we offer a new delivery or a refund, depending on the circumstances and the applicable law.
10. Damaged parcel or wrong product
Contact support@wonky-nook.uk as soon as possible if the parcel or product is damaged, if anything is missing or if you have received the wrong product.
Include your order number and clear photos of the product, the outer packaging, any damage and the delivery label. Keep the packaging until we have given you instructions.
Damage that occurs during a delivery arranged by us is our responsibility. You should not have to bear the cost of an approved claim.
11. Uncollected or refused parcels
An uncollected or refused parcel does not automatically count as exercising your right to cancel. Always contact us in writing if you wish to cancel your purchase.
Once the parcel has been returned to the correct warehouse, we handle the case in line with our returns and refunds policy. To the extent permitted by law, we may ask to be reimbursed for the actual, documented costs arising from an uncollected parcel.
12. Contact
Wonky Nook
PRO GROWTH GLOBAL LTD
Company registration number: 16609475
Registered office address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: support@wonky-nook.uk
Website: https://www.wonky-nook.uk
The registered office address is administrative and is not a returns address. The correct returns address is provided once a return has been approved.