Política de reembolso

Returns and Refunds Policy

Last updated: 4 October 2026

This policy applies to purchases made on wonky-nook.uk. The Wonky Nook online shop is operated by PRO GROWTH GLOBAL LTD.

1. 30-day right of return

We offer a 30-day right of return, starting from the day on which you, or a person nominated by you, receive the product.

During the first 14 days you have the statutory right to cancel that applies to distance sales. After that period, our voluntary right of return extends the overall period to 30 days.

To exercise your right of return, contact our customer service team at support@wonky-nook.uk before the return period ends. Please give your full name, your order number and the products you wish to return. If you are exercising your statutory right to cancel, you do not need to give a reason.

2. Condition of the product

During the statutory cancellation period you may examine the product in the same way as you could in a physical shop. You are responsible for any loss in value of the product if it has been handled more than is necessary to establish its characteristics and how it works.

For returns made after the statutory cancellation period but within the voluntary 30-day period, the product must be:

• unused, apart from normal testing;
• clean, intact and free from odours, stains or other signs of use;
• with its original labels attached, if they were present on delivery;
• returned in its original packaging or in suitable protective packaging.

We may refuse a return made under the voluntary period if these conditions are not met. This does not affect your statutory rights.

3. How to make a return

1. Email support@wonky-nook.uk with your order number and the products you wish to return.
2. Wait for your return to be approved and for the correct return address and instructions.
3. Send the product back in line with the instructions you receive, without undue delay and in any event within 14 days of telling us that you wish to cancel.
4. Keep your proof of postage and tracking number until the return has been completed.

Do not send your return to the company's registered office address. That address is administrative and is not a returns address.

The returns address may be outside the United Kingdom, depending on the warehouse your order was sent from. The exact address is always provided once your return request has been approved. Returns sent without approval or to the wrong address may be delayed or may not be received.

4. Return costs

If the return is due to cancellation, a change of mind, the wrong item or colour being chosen, or any other reason that is not our mistake, the cost of returning the product is paid by the customer. This information is provided before purchase. We recommend using a tracked delivery service.

If the product is faulty, damaged on delivery or you have received the wrong product, Wonky Nook will refund reasonable, approved return costs, or offer another solution at no extra cost. Please contact us before sending the product back so that we can give you the correct instructions.

5. Faulty, damaged or incorrect products

Contact us as soon as possible at support@wonky-nook.uk and include:

• your order number;
• a clear description of the problem;
• photos or a video of the product, the damage, the packaging and the delivery label, where relevant.

Do not throw away the product or the packaging before you have received our instructions.

If the claim is accepted, we will first offer a free repair or a replacement of the product, where possible. If this cannot be done within a reasonable time, or if the fault is significant, a price reduction or a refund may be given, in line with the applicable consumer protection law.

6. Your statutory rights for faulty goods

Under the Consumer Rights Act 2015, you have the right to reject a product that was faulty when delivered and receive a full refund within 30 days of delivery. You may also bring a claim for a fault that was present at delivery for up to six years (five years in Scotland).

During the first six months after delivery, it is generally for us to show that the fault was not present at delivery. After that period, you may need to show that the fault was already present when the product was delivered.

Your statutory rights do not cover faults caused by fair wear and tear, accidents, misuse, inadequate maintenance or failure to follow the care instructions.

7. Refunds

When you exercise your statutory right to cancel, we refund the relevant payments within a maximum of 14 days of receiving your cancellation notice. However, we may withhold the refund until we have received the returned product or you have supplied proof that it has been sent, whichever happens first.

The refund is made using the same payment method that was used for the purchase, unless expressly agreed otherwise. We do not charge any fee for the refund. Your bank or payment provider may need additional time before the amount shows in your account.

Free standard delivery is not refunded as a separate amount, as no delivery charge was made. Any additional cost for a more expensive delivery method that you chose voluntarily is not refunded beyond the cost of standard delivery.

8. Discounts and partial returns

The refund is calculated on the amount actually paid for the returned product, after any discounts.

If a quantity-based discount was applied to the order and some of the products are returned so that the remaining products no longer meet the conditions for the discount, the discount may be recalculated. The difference may be deducted from the amount refunded.

9. Exchanges

We generally handle exchanges as a return followed by a new order. Please contact customer service before returning the product. In some cases we may offer an alternative solution, depending on stock availability and the circumstances.

10. Cancelling an order before delivery

Contact us immediately at support@wonky-nook.uk if you wish to cancel an order. We will try to stop the order, but we cannot guarantee this if processing or dispatch has already begun.

If the order can no longer be cancelled, you may exercise your right of return after delivery. Your statutory rights remain unaffected.

11. Exceptions to the right to cancel

The statutory right to cancel generally does not apply to:

• products made to the customer's specifications or clearly personalised;
• sealed products which, for health or hygiene reasons, cannot be returned once the seal has been broken;
• goods which deteriorate or expire rapidly;
• digital content where supply has begun with the customer's express consent and their acknowledgement that the right to cancel is lost.

The exceptions apply only where the conditions set out in law are met.

12. Model cancellation form

You may use the text below, but you are not obliged to. A clear email containing the same information is also sufficient.

To: Wonky Nook / PRO GROWTH GLOBAL LTD
Email: support@wonky-nook.uk

I hereby give notice that I cancel my contract of sale for the following product or products:

Product(s): ______________________________________

Order number: ____________________________________

Order date: ______________________________________

Date received: ___________________________________

Customer name: ___________________________________

Customer address: ________________________________

Date: ____________________________________________

Signature (paper form only): ______________________

13. Contact

Wonky Nook
Operated by PRO GROWTH GLOBAL LTD.
Company registration number: 16609475
Registered office address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: support@wonky-nook.uk
Website: https://www.wonky-nook.uk

The registered office address is administrative and is not a returns address.

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