Política de privacidade

Privacy Policy

Last updated: 4 October 2026

This privacy policy describes how Wonky Nook collects, uses, stores and shares personal data when you visit wonky-nook.uk, contact us or make a purchase.

1. Data controller

Wonky Nook is operated by:

PRO GROWTH GLOBAL LTD
Company registration number: 16609475
Registered office address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: support@wonky-nook.uk
Website: https://www.wonky-nook.uk

PRO GROWTH GLOBAL LTD is the data controller for the processing described in this policy, unless expressly stated otherwise.

2. Personal data we may process

Depending on how you use the shop, we may process the following categories of personal data:

Identity and contact data

• name;
• billing and delivery address;
• email address;
• telephone number, if provided;
• data needed to identify you or handle your request.

Order and transaction data

• order number;
• products purchased, returned or subject to a complaint;
• prices, discounts and payment status;
• delivery status, tracking number and order-related communications;
• data relating to refunds and disputes.

Payment data

Payments are handled by Shopify and the payment service providers shown at checkout. We do not normally have access to full card details. We may receive limited data such as payment method, transaction reference, card type and the last digits of the card number, where needed to manage the payment or prevent fraud.

Customer service and communications

• messages, attachments, images and other information you send us;
• records relating to customer service cases, returns, complaints and disputes;
• your marketing and communication preferences.

Technical information and usage data

• IP address;
• information about your device, browser and operating system;
• cookie identifiers and similar technologies;
• pages visited, clicks, basket events, referral source and approximate location;
• data used for security, troubleshooting, analytics and fraud prevention.

3. How we collect data

We collect personal data:

• directly from you when you place an order, contact us, create an account or sign up for marketing;
• automatically through the website, cookies and similar technologies;
• from Shopify, payment service providers, Royal Mail and other logistics partners;
• from service providers who help us with customer service, security, analytics, advertising and technical management;
• from public authorities or other parties where required to comply with the law, handle a legal dispute or prevent fraud.

4. Why we process personal data

To perform the contract

We process data in order to:

• receive and manage orders;
• process payments and refunds;
• deliver products and provide tracking;
• handle returns, complaints and customer service;
• communicate about your order and meet our obligations to you.

The lawful basis is that the processing is necessary to enter into or perform a contract with you.

To comply with legal obligations

We process and retain data where required, for example, by accounting, tax, consumer, product and data protection law, and to respond to lawful requests from the authorities.

On the basis of legitimate interests

We may process data in order to:

• prevent fraud and abuse;
• protect customers, the website and the business;
• improve customer service, our product range and how the website works;
• establish, exercise or defend legal claims;
• carry out basic business analysis.

We rely on this lawful basis only where our legitimate interests are not overridden by your rights and interests.

On the basis of consent

Where required by law, we rely on consent for, for example:

• non-essential cookies;
• certain analytics and personalised advertising activities;
• marketing by email or other electronic channels.

You may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before it was withdrawn.

5. Cookies and similar technologies

The website uses essential cookies for features such as the basket, security, language, payment and checkout.

With your consent, we may also use cookies for analytics, website improvement, marketing and ad personalisation. You can manage your choices through the shop's cookie settings and your browser settings.

If you block essential cookies, some parts of the website may not work properly.

6. Marketing

We send marketing communications where we have a valid lawful basis. You can unsubscribe at any time using the link in any marketing email or by contacting support@wonky-nook.uk.

Even after you unsubscribe, we may send you necessary communications about orders, payments, security, returns or customer service.

7. Who we may share data with

We share personal data only where necessary for a clear purpose. Recipients may include:

• Shopify, which provides the e-commerce platform, checkout and related services;
• payment service providers, banks and fraud prevention bodies;
• Royal Mail and other warehousing, transport and logistics partners;
• providers of IT, cloud hosting, email, customer service and security services;
• analytics and marketing providers, where permitted and, where required, with your prior consent;
• professional advisers, insurers, auditors and legal representatives;
• authorities, courts or other parties where required by law or necessary to protect rights and handle legal disputes;
• a buyer or other party in the event of a reorganisation, merger, sale or other business transfer, with appropriate safeguards.

We do not sell personal data in the ordinary sense of handing over customer lists for payment.

8. International transfers

Our service providers and logistics partners may process personal data outside the United Kingdom or the European Economic Area.

Where a transfer requires specific safeguards, we use a valid mechanism, for example UK adequacy regulations, the International Data Transfer Agreement or the UK Addendum to the European Commission's standard contractual clauses, or another lawful basis.

9. How long we keep data

We keep personal data only for as long as necessary for the purposes described in this policy.

The retention period depends, among other things, on:

• whether an order, return, complaint or dispute is still ongoing;
• legal obligations relating to accounting, tax and record keeping;
• the need to prevent fraud and protect security;
• limitation periods and complaint deadlines;
• whether you have an active account or a valid consent in place.

When data is no longer needed, it is securely deleted or anonymised, unless we are legally required to keep it.

10. Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, alteration and misuse.

No transmission or storage is completely risk-free. Please do not send sensitive data such as full card numbers, passwords or identity documents by ordinary email, unless expressly requested for a secure and necessary verification.

11. Your rights

Depending on the circumstances, you have the right to:

• be informed about how your personal data is processed;
• request access to your personal data;
• have inaccurate or incomplete data corrected;
• request erasure;
• request restriction of processing;
• object to processing based on legitimate interests;
• object to direct marketing;
• receive certain data in a structured, commonly used and machine-readable format;
• withdraw consent;
• lodge a complaint with a competent supervisory authority.

These rights are not absolute. We may need to retain or continue processing certain data where the law requires or allows it.

To exercise your rights, email support@wonky-nook.uk. We may ask for reasonable information to verify that the request comes from the right person.

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk, or with another competent supervisory authority.

12. Children

The website is not aimed at children who do not have the legal capacity to enter into a purchase contract on their own. We do not knowingly collect personal data from children in breach of applicable law.

Please contact us if you believe a child has provided personal data without authorisation.

13. Links to other websites

The website may contain links to services operated by third parties. Their processing of personal data is governed by their own privacy policies. We are not responsible for websites or services we do not control.

14. Changes to this policy

We may update this policy to reflect changes in our business, services or the law. The latest version is published on the website together with the date it was last updated.

15. Contact

Privacy questions or requests to exercise your rights can be sent to:

Wonky Nook / PRO GROWTH GLOBAL LTD
Company registration number: 16609475
Registered office address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: support@wonky-nook.uk
Website: https://www.wonky-nook.uk